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In this policy, we explain how we collect, use, share and protect your personal information when you use our products and services, visit our website or interact with us.

Last updated: 05 October 2021

We are Vodafone Roaming Services S.à r.l. (VRS). We use other Vodafone entities and members of the Vodafone Group to deliver global business products and services.

We will act as the Data Controller or Processor for a range of your personal data and will be supported by other organisations within the Vodafone Group.

You will find our contact details in the How to contact us section in this policy which you can use if you have any questions about this privacy policy, including how to update or access your personal information or to make a complaint.

“Vodafone”, “we”, “us”, “our” means VRS; “third party” means someone who is not you, us or a Business Customer; “Business Customer” means the business customer which has entered into a Services Agreement with Vodafone or another member of the Vodafone Group for Vodafone Business products and Services; and “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital.

Our registered office is 15, rue Edward Steichen, L-2540 Luxembourg, Grand Duchy of Luxembourg. We are registered in Luxembourg under company number B125883.

This privacy policy applies to the VRS website and the products and services offered by VRS, which you as an employee, agent or customer of one of our Business Customers will receive. This privacy policy also applies when you interact with us for example when you call our employees for support.

In this privacy policy we refer to the Business Customer that has purchased our products or services for deployment to you as your employer, although you may be a customer of our Business Customer, consultant or otherwise affiliated with such company or be authorised by our Business Customer access to, and use of, our products and services purchased by them. Note that the Business Customer, for example your employer, may have its own privacy policies with regard to the personal data they process and share with us about you to allow us to provide the services, and you should contact them if you have any questions about those privacy policies.

Our privacy policy does not apply to services offered on other sites (apps, portals, and websites) that have their own separate privacy policy and do not relate to or incorporate this privacy notice, whether those be Vodafone services offered on other sites, or third party services.

Because we are always looking to help Business Customers with new innovative products and services, this notice may change over time, so we would encourage you to check it regularly. If we make a major change, we will post this on our website.

Vodafone is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

We have set out our core Privacy Commitments in our Privacy Centre. We aim to put these commitments at the heart of everything we do.

In order for Vodafone Roaming Services to respond to your marketing information access and change requests, the relevant form should be correctly filled-in and shared via e-mail with [email protected].

Marketing Information Change Request Form Marketing Information Access Request Form

How to contact us

General privacy enquiries and complaints

Your opinion matters to us - if you have any questions about our privacy policy, you can email us at:
[email protected] or write to:

Vodafone Roaming Services S.à r.l.
Legal Team – Data Privacy Officer
15, rue Edward Steichen
L-2540 Luxembourg
Grand Duchy of Luxembourg